Mandatory Training Online: Engageing Health in E-Learning
The current cost for Mandatory Training in NCAHS is estimated at, in excess of $1.8million for the Area. Face to face mandatories takes about 8 hours, excluding travel time – at an average of $28.00/hr for 8 hours for 60% of 7800 employees, this equates to $1,048,320. For 100% compliance, this equates to 62,400 hours of training time. Assuming backfill for less than 50% of attendees, at an average of $28 per/hr for 8 hours for 3400 staff, this equates to $761,600 - an additional requirement of 27,200 hours of backfill costs. As some facilities are not able to offer mandatories, staff are then required to travel to other sites to attend training resulting in further costs. There are also administrative requirements for organising and advertising dates, availability of training facilities, material printing and distribution. The content and format of the mandatory training also varies across the Area Health Service, not usually acknowledging that staff have attended this training previously and have existing levels of knowledge regarding the topic content. There are also inconsistent mechanisms for measuring the effectiveness of, or centrally collating compliance data on, mandatory training.
With these issues the E-Learning solution discussed engaged not only the management of the Area Health Service but also the employees with uptake exceeding expectations
Keywords: E-Learning, ROI, Return on Investment, Staff, Engagement
Rod Peadon
Learning & Development Consultant, Workforce Development, North Coast Area Health Service
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This progressed to being selected as a 2004 Flexible Learning Leader, for the Australian Flexible Learning Framework and again in 2006 with an Industry Engagement Protect.
Currently working with NSW Health and other Area Health Services around NSW.
Ref: LS7P0049